This Privacy Policy applies to www.finominal.com and describes how Factor Research Limited ("Finominal", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users of our website and services. It also describes your rights in relation to your personal data and how to exercise them.
This policy should be read alongside our Cookie Policy and Terms and Conditions.
We collect personal data directly from you and automatically through your use of our website. This may include:
Information you provide directly — such as your name, email address, job title, organisation, and any other information you submit through contact forms, account registration, or newsletter subscriptions.
Information collected automatically — including IP addresses, browser type, internet service provider, referring and exit pages, pages viewed, operating system, date and time stamps, and clickstream data. This information is collected in aggregate and is not used to identify you individually.
We use your personal data for the following purposes, on the basis of our legitimate business interests or to fulfil our contractual and legal obligations:
•
To provide and administer our services and products
•
To respond to enquiries and customer service requests
•
To send requested product or service information
•
To send marketing communications, including newsletters, where you have consented or where we have a legitimate interest in doing so
•
To improve our website, products, and marketing efforts
•
To comply with applicable legal and regulatory obligations
We do not sell your personal data to third parties. We may share your personal data only in the following circumstances:
Service providers and sub-contractors — We may share your personal data with third-party service providers who assist us in operating our business, including providers of customer relationship management systems, email marketing platforms, hosting services, analytics tools, and artificial intelligence or large language model (LLM) services used in the course of delivering our products and services. All such providers are subject to written data processing agreements that restrict their use of your personal data to the purposes of the relevant agreement and require them to process it only on our instructions. Where sub-processors are located outside the UK or European Economic Area, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms.
Legal and regulatory requirements — We may disclose your personal data where required by law, regulation, court order, or other legal process, or where we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Finominal, its users, or others.
Business transactions — In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred to the relevant third party as part of that transaction, subject to appropriate confidentiality and data protection obligations.
With your consent — In any other circumstances, we will only share your personal data with your prior consent.
In the course of delivering our products and services, we may use artificial intelligence tools and large language model (LLM) services provided by third-party sub-contractors. Where such tools process personal data, we ensure that appropriate contractual safeguards are in place, including data processing agreements and, where available, zero data retention configurations. We take particular care to limit the personal data shared with such services to what is strictly necessary for the relevant purpose. Our clients in regulated industries — including wealth management and financial services — should contact us at info@finominal.com if they have specific data processing requirements relating to the use of AI tools.
Our services are used by clients globally. Where we transfer personal data outside the UK or European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection law, including the use of Standard Contractual Clauses or equivalent transfer mechanisms.
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. If you opt out of marketing communications, we will retain sufficient information to respect your opt-out preference.
Depending on your jurisdiction, you may have the following rights in relation to your personal data:
•
The right to access the personal data we hold about you
•
The right to request correction of inaccurate or incomplete data
•
The right to request erasure of your personal data
•
The right to object to or restrict our processing of your personal data
•
The right to data portability
•
The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at info@finominal.com. We will respond to your request within 30 days. If you are located in the EU or UK and are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, both during transmission and in storage. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. If you have concerns about the security of your personal data, please contact us at info@finominal.com.
We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details.
Our website may include social media features such as sharing buttons. These features may collect your IP address and set cookies. Your interactions with such features are governed by the privacy policy of the relevant social media provider.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before submitting any personal data.
We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Continued use of the website following any update constitutes your acceptance of the revised policy.
For any questions, requests, or concerns regarding this Privacy Policy, please contact us at info@finominal.com.